Welcome to Halloween Costumes Shop, where we’re dedicated to helping you create the perfect haunted experience! Below you’ll find answers to our most commonly asked questions about our spooky products and services.

Product Questions

What types of Halloween products do you offer?
We specialise in everything you need to transform your space into a haunted paradise! Our collection includes animatronics, fog machines, Halloween lights, props, indoor Halloween decorations, costume apparel, leggings, socks, slippers, and Christmas decorations for those who like to plan their scares year-round.
Are your animatronics and props suitable for outdoor use?
Many of our animatronics and props are designed for both indoor and outdoor use, but we recommend checking individual product descriptions for specific weather resistance information. We want your scares to last through the season!
Do you offer costume sizes for all ages?
Absolutely! Our “See Costume Apparel” section includes terrifyingly terrific outfits for ghouls and goblins of all sizes, from tiny terrors to full-grown monsters.

Shipping & Delivery

Where do you ship from and how long does delivery take?
All our haunted treasures embark on their journey from our spooky headquarters in Bendigo, Australia. We offer two delivery options:

Standard Spooky Shipping: 10-15 days after dispatch via DHL or FedEx ($12.95 AUD)
Free Frightful Shipping: 15-25 days after dispatch via EMS (FREE on orders over $50 AUD)

Please allow 1-2 days for our ghoulish team to process your order before dispatch.
Do you ship to my location?
We haunt homes worldwide! However, our spectral delivery services cannot reach some Asian countries and particularly remote locations where our ghostly couriers dare not tread. If you’re unsure about delivery to your area, feel free to contact our support team at [email protected] before ordering.
Will I receive tracking information for my order?
Yes! Once your order leaves our haunted warehouse, you’ll receive a tracking email that lets you follow your package’s ghostly journey right to your doorstep.
Why might my delivery take longer than estimated?
During peak haunting seasons (especially October), delivery times may be slightly extended due to high demand from fellow Halloween enthusiasts. Customs processing in international locations can also occasionally cause delays.

Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal to make your paranormal purchasing experience as seamless as possible.
Are your prices in Australian dollars?
Yes, all prices on our site are in AUD (Australian Dollars). If you’re shopping from outside Australia, your bank will convert the amount to your local currency.
Is there a minimum order amount for free shipping?
Orders totaling $50 AUD or more qualify for our Free Frightful Shipping option, which delivers your spine-chilling selections via EMS.

Returns & Exchanges

What is your return policy?
If any item doesn’t meet your haunting expectations, you have 15 days from receipt to initiate a return. While we’re confident our products will deliver spine-tingling satisfaction, we understand that sometimes the scare factor might not be quite right for your particular haunting needs.
How do I initiate a return?
Please contact our support team at [email protected] with your order details and the reason for return. We’ll guide you through the process and help resolve any issues with your spooky selections.
What condition do items need to be in for returns?
Items must be returned in their original condition with all packaging and components. We want to ensure they can continue their haunting journey with another Halloween enthusiast!

Account & Technical Questions

Do I need to create an account to shop?
While you can complete your purchase as a guest, creating an account allows you to track your order history and makes future haunting shopping experiences even more frightfully efficient.
What should I do if I’m having technical issues with the website?
If our website is behaving more mysteriously than intended, please clear your browser cache and cookies, or try accessing from a different browser. If issues persist, contact our technical support team at [email protected].
Still have questions? Our team of Halloween enthusiasts is always ready to help! Contact us at [email protected] and we’ll be delighted to assist with your haunting needs.

Halloween Costumes Shop – Where Every Day is Halloween
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