Privacy Policy

Greetings, Halloween enthusiasts! At Halloween Costumes Shop (operated from 116 Girvan Grove, BENDIGO, AU 3550), we value your privacy as much as you value a perfectly spooky Halloween setup. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at horrordecorstore.com. By using our site, you agree to the practices described below—so grab your favourite creepy snack and read on!

1. Information We Collect

To make your paranormal purchasing experience seamless, we collect certain types of data. Don’t worry—it’s all as secure as a vampire in its coffin! Here’s what we gather:

• Personal Information: When you make a purchase or contact us, we collect details like your name, email address, shipping address, and payment information (e.g., credit card details processed via secure gateways).
• Transaction Data: Information about your orders, such as products bought (e.g., animatronics, fog machines, or Halloween leggings), payment method, and order history.
• Technical Data: We automatically collect your IP address, browser type, device information, and pages visited using cookies and similar technologies—think of it as tracing ghostly footprints to improve your experience.
• Communication Data: If you reach out to our support ghouls at [email protected], we keep records of your queries and responses.

2. How We Use Your Information

We use your data to haunt your Halloween dreams in the best way possible—safely and efficiently! This includes:

• Processing Orders: To fulfill your purchases of Halloween props, decorations, and costume apparel, including payment processing and delivery.
• Customer Support: To assist with issues faster than you can say “Boo!” via email or other channels.
• Site Improvement: Analyzing how you use our site (e.g., which animatronics you love) to enhance our offerings and user experience.
• Marketing: Sending updates on new products like Christmas decorations or Halloween lights, but only if you opt in—we hate spam as much as you do!
• Security: Protecting against fraud and ensuring transactions are as safe as a werewolf in its den.

3. Sharing and Disclosure of Information

We don’t sell your data to third-party monsters! However, we may share it in these limited cases:

• Service Providers: Trusted partners who help with payment processing (e.g., PayPal, Visa), shipping, and IT services—all bound by confidentiality.
• Legal Compliance: If required by law, we might disclose information to authorities, but only to the extent necessary.
• Business Transfers: In the event of a merger or sale, your data may transfer to the new owners, with privacy protections intact.

We never share your data for marketing by unrelated third parties.

4. Data Storage and Security

Your information is stored securely in systems protected by industry-standard measures, including SSL encryption—making it harder to access than a ghost in a locked room! Data is primarily stored in Australia, but as we serve customers globally (except some Asian and remote areas), it may be processed internationally with adequate safeguards. We retain data only as long as needed for orders, support, or legal requirements.

5. Your Rights

You have rights over your data, just like you have the right to choose the scariest Halloween prop! These include:

• Access and Correction: Request a copy of your data or update inaccuracies.
• Deletion: Ask us to delete your information, subject to legal limits.
• Opt-Out: Unsubscribe from marketing emails at any time by clicking the link in our messages.
• Complaints: Lodge a concern with us or relevant authorities if you’re unhappy.

To exercise these rights, contact us at [email protected]. We’ll respond faster than a zombie rising from the grave!

6. Cookies and Tracking Technologies

We use cookies—small text files stored on your device—to improve your browsing experience. They help remember your preferences (like your love for fog machines) and analyze site traffic. You can disable cookies in your browser settings, but note that some features might not work as smoothly. We also use tracking for analytics (e.g., to see which Halloween lights are popular), but it’s all anonymized where possible.

7. International Considerations

While we ship globally (with some exceptions), our privacy practices comply with Australian law and international standards like the GDPR for European customers. By using our site, you consent to data processing in Australia and other locations as described.

8. Changes to This Policy

We may update this policy occasionally—for example, if new Halloween trends emerge! The latest version will always be posted here, with the “Last Updated” date revised. Continued use of our site means you accept changes.