Welcome, Halloween Enthusiasts!
At Halloween Costumes Shop, we want your spooky shopping experience to be as perfect as your Halloween setup! While we hope you love every animatronic, fog machine, and Halloween prop you order, we understand that sometimes things don’t work out as planned. Our Returns & Exchanges policy is designed to be straightforward and customer-friendly—just like our approach to all things Halloween!
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. This gives you plenty of time to ensure your Halloween decorations, costume apparel, and other spooky items meet your expectations.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original, unused condition
- In original packaging with all tags attached
- Accompanied by the original receipt or order confirmation
- Free from any damage, wear, or alterations
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned or exchanged:
- Leggings (due to intimate apparel nature)
- Socks and Slippers (for hygiene reasons)
- See Costume Apparel (intimate wear items)
- Any used or worn costume pieces
- Opened Halloween makeup or face paint
Please choose these items carefully, as we cannot accept returns for hygiene reasons.
How to Initiate a Return or Exchange
Follow these simple steps to return or exchange an item:
- Contact Our Support Ghouls: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.
- Wait for Authorization: Our team will respond within 2 business days with a Return Authorization Number and shipping instructions.
- Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
- Ship the Item: Send the package to our address at 116 Girvan Grove, BENDIGO, AU 3550. Please note that return shipping costs are the customer’s responsibility, unless the return is due to our error.
- Confirmation: Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.
Return & Exchange Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Hello Halloween Costumes Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund/Exchange for (specific product)]
I confirm that the item(s) are in original condition, unused, and in their original packaging.
Thank you,
[Your Full Name] [Your Phone Number]Refund Information
Once we receive and process your return:
- Refund Timeframe: Refunds are processed within 3-5 business days after we receive your return. The funds may take additional time to appear in your account, depending on your payment method and financial institution.
- Refund Method: Refunds are issued to the original payment method used for the purchase. We support refunds to Visa, MasterCard, JCB, and PayPal.
- Deductions: Original shipping costs are non-refundable. For exchanges, we’ll cover the standard shipping cost for the replacement item.
Exchange Process
If you’re exchanging an item:
- We’ll ship your replacement item once we receive and process your return
- Exchanges are subject to product availability
- If the exchanged item has a different price, we’ll process a partial refund or charge the difference
- Standard shipping times apply for exchanged items
Damaged or Incorrect Items
If you receive a damaged item or the wrong product, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no extra cost. Please include photos of the damaged item or incorrect product in your email.
Need Help? Contact Our Support Ghouls!
We’re here to help make your Halloween shopping experience spooktacular! If you have any questions about returns or exchanges, don’t hesitate to reach out:
Email: [email protected]
Response Time: We’ll get back to you faster than a zombie rising from the grave—typically within 2 business days!
Note: This policy applies to orders shipped globally, except for some Asian and remote areas where we do not deliver. For international returns, customers are responsible for any customs duties or import taxes associated with the return shipment.