Welcome, Halloween enthusiasts! At Halloween Costumes Shop, we’re committed to making your spooky shopping experience as thrilling as a haunted house tour. Whether you’re decorating your home with our terrifying animatronics or selecting the perfect costume, we’ve got you covered with transparent shipping and returns policies.

Shipping Information

Order Processing Time

We work faster than a vampire at midnight! All orders are processed within 1-2 business days before shipping. During peak Halloween season (September-October), please allow up to 3 business days for processing.

Shipping Methods & Delivery Times

We offer two spine-tingling shipping options to meet your Halloween preparation needs:

Standard Shipping – $12.95

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Best for: When you need your Halloween goods with time to spare

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Perfect for: Budget-conscious haunters planning ahead

International Shipping Note: We ship globally, except to some Asian countries and remote areas. Delivery times may vary based on destination and customs processing.

Returns & Exchanges Policy

While we hope you love every creepy crawly item you order, we understand that sometimes things don’t work out as planned. Our returns policy is designed to be straightforward and customer-friendly—just like our approach to all things Halloween!

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you plenty of time to ensure your Halloween decorations, costume apparel, and other spooky items meet your expectations.

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original, unused condition
  • In original packaging with all tags attached
  • Accompanied by the original receipt or order confirmation
  • Free from any damage, wear, or alterations

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Leggings (due to intimate apparel nature)
  • Socks and Slippers (for hygiene reasons)
  • See Costume Apparel (intimate wear items)
  • Any used or worn costume pieces
  • Opened Halloween makeup or face paint

Please choose these items carefully, as we cannot accept returns for hygiene reasons.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact Our Support Ghouls: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.
  2. Wait for Authorization: Our team will respond within 2 business days with a Return Authorization Number and shipping instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship the Item: Send the package to our address at 116 Girvan Grove, BENDIGO, AU 3550. Please note that return shipping costs are the customer’s responsibility, unless the return is due to our error.
  5. Confirmation: Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Return & Exchange Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Hello Halloween Costumes Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) to Return/Exchange: [Product Name(s)] Reason for Return/Exchange: [Please provide details] Preferred Resolution: [Refund/Exchange for (specific product)]
I confirm that the item(s) are in original condition, unused, and in their original packaging.

Thank you,
[Your Full Name] [Your Phone Number]

Refund Information

Refund Timeframe

Refunds are processed within 3-5 business days after we receive your return. The funds may take additional time to appear in your account, depending on your payment method and financial institution.

Refund Method

Refunds are issued to the original payment method used for the purchase. We support refunds to:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Deductions

Original shipping costs are non-refundable. For exchanges, we’ll cover the standard shipping cost for the replacement item.

Exchange Process

If you’re exchanging an item:

  • We’ll ship your replacement item once we receive and process your return
  • Exchanges are subject to product availability
  • If the exchanged item has a different price, we’ll process a partial refund or charge the difference
  • Standard shipping times apply for exchanged items

Damaged or Incorrect Items

If you receive a damaged item or the wrong product, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no extra cost. Please include photos of the damaged item or incorrect product in your email.

Need Help? Contact Our Support Ghouls!

We’re here to help make your Halloween shopping experience spooktacular! If you have any questions about shipping, returns or exchanges, don’t hesitate to reach out:

Email: [email protected]
Response Time: We’ll get back to you faster than a zombie rising from the grave—typically within 2 business days!

Note: This policy applies to orders shipped globally, except for some Asian and remote areas where we do not deliver. For international returns, customers are responsible for any customs duties or import taxes associated with the return shipment.

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