Term and Conditions

Welcome to Halloween Costumes Shop! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you disagree with any part of these terms, please do not use our website.

1. User Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to any part of the website
• Not use the website to distribute malware or engage in any malicious activities
• Comply with all applicable laws and regulations

2. Products and Services

Product Descriptions

We strive to provide accurate descriptions and images of our products. However, slight variations in color, size, or appearance may occur due to monitor settings and manufacturing processes.

Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you and provide alternatives or a full refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Leggings
• Socks and Slippers
• See Costume Apparel (intimate wear)
• Any used or worn costume pieces
• Opened Halloween makeup or face paint

Please choose these items carefully, as we cannot accept returns for hygiene reasons.

3. Orders and Payment

Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days (3 business days during peak season: September-October)
• We reserve the right to cancel any order before shipment

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing

All prices are in the currency displayed on the website. We reserve the right to adjust prices at any time, but price changes will not affect orders already placed.

4. Shipping and Delivery

Shipping Areas

We ship globally, except to some Asian countries and remote areas. Delivery times may vary based on destination and customs processing.

Delivery Times

• Standard Shipping: 10-15 business days after shipping
• Free Shipping: 15-25 business days after shipping

Risk of Loss

All items purchased from our website are delivered by third-party carriers. The risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Returns and Refunds

Return Policy

We accept returns and exchanges within 15 days from the date you receive your items. To be eligible for return or exchange, items must be:

• In original, unused condition
• In original packaging with all tags attached
• Accompanied by the original receipt or order confirmation
• Free from any damage, wear, or alterations

Return Process

To initiate a return or exchange:

1. Contact our support team at [email protected] within 15 days of receiving your order
2. Wait for authorization and shipping instructions
3. Package the item securely in its original packaging
4. Ship the package to our address: 116 Girvan Grove, BENDIGO, AU 3550

Refunds

Refunds are processed within 3-5 business days after we receive your return. The funds may take additional time to appear in your account. Original shipping costs are non-refundable.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Halloween Costumes Shop or its content suppliers and is protected by international copyright laws.

You may not:

• Reproduce, duplicate, copy, sell, or otherwise exploit any portion of the website without express written permission
• Use any automated systems to access the website
• Use our trademarks or logos without prior written consent

7. Limitation of Liability

Halloween Costumes Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use the website
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or other harmful code that may be transmitted through our website
• Any errors or omissions in any content
• Any loss or damage incurred as a result of the use of any content posted or otherwise made available

Our total liability to you for all claims arising from or related to the website is limited to the amount you paid to us for products purchased through the website.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and protect your data. By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new Terms and Conditions.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of Australia.

© Halloween Costumes Shop. All rights reserved.